So, I went back to work again yesterday, despite constantly telling others that I'm not working anymore. Well, banquet office said they needed people, and since I don't have an excuse of having something on yesterday, I decided to help them. Haha. Not that I was of much help; too long never work and I've never worked at stamford meeting rooms before. Yes, I worked for 2 yrs there yet I was never put at stamford meeting rooms before. Unbelievable right?! But I really prefer working at big functions. More people working together, more fun! (: Somemore if you work at small meeting rooms with people that you are not very comfortable with, even worse.
Like yesterday. ugggh. It took me all I had to hold my temper in. And to stop myself from rolling my eyes. Plus to keep my sarcastic/unkind comments to myself. So anyway, I thought I was more of a hindrance yesterday instead.
I don't know why I keep returning there. Its like, all the people that I enjoy working with are gone please. And we're not being paid big bucks, its just $6 an hour. And frankly speaking, I think we deserve more than $6. haha! Hello, the things that we have to put up with?! The service industry is definitley not a beautiful place to work in. Why do I say so? Its unbelievably hypocritical okay. Some guests can be demanding and unreasonable. And yes, good service means we're paid to smile sweetly and say something like, "Certainly, Mdm! I'll get it for you immediately." If that particular waiter/waitress is not very busy, he/she will of course get whatever the guest wants,
willingly. After all, its our job. But if the waitress is rushing, yet the guest can't wait, I can gurantee you that right after she turns away from the guest, the first thing would be to roll her eyes and reluctantly take what the guest wants, and then proceed to bitch around with other co-workers about the guest. If you're the guest, and you accidentally hear comments like "wa lao eh, so busy already still need to go and take (insert item that we have to walk very far to take) for the guest. cannot wait somemore. ask 2 times already leh. think i serving her only ah?!", it is probably nothing personal. We have 4 tables to serve after all (in general lah). Tempers can be a bit short at the start when we're rushing to make sure every guest has his/her drink when seated. (: I almost forgot to add that, with all the shit that we put up with, i must say that when we meet guests who appreciate our service, it really makes my day. (: Its like all the shit previously is worth it. LOL.
Quite some time ago, there was a discussion on Singapore's service industry. Complaints from the public included how our standard of service is bad, some also said stuff like caucasians were getting better service. All I have to say is, it takes two hands to clap, as cliched as it may sound. Of course, some might have encountered really bad service, that's entirely the problem of the service staff. I have been caught in some situations that I want to complain to the manager too. Yet there are times when you, as a customer/guest, know its your own fault. You walk into a shop as if your grandfather owns it, and talk to the salesgirls like they're lesser beings than you. Can you blame them for trying, and failing miserably, to give good service to you? And as for the point that our local service staff treat the caucasians better, I think its quite rubbish. As a waitress I will try to provide equally good service to everybody. But if that particular guest was nicer, more polite, and more appreciative of what I'm doing, its just human nature to be even nicer to him/her. And from experience, I dare say that I've met more caucasians who are truly grateful when you get them what they want, and show their appreciation more outwardly. And by that, I mean that they will smile when I smile at them, and thank yous come more easily from them. Some non-caucasians have been really nice guests too, I'm just saying that from my experience, I think I've met more caucasians who treat their wait staff as equals. So people might misunderstand that the reciprocation is due to the fact that they're ang mohs.
No, its not like that. -.- For me at least. Unless you're a cute and nice ang moh. hahaha!
okay i'm like trying to pass time here. so now that I've got things to do, I'm off!